How to Care for Your Frozen ElectronicsÂ
Apple is recalling about 432,000 MacBook Pro laptop computers sold nationwide because of reported fire hazards. In a press release, the company said it received 26 separate reports of the laptop’s battery overheating — with five customers reporting minor burns and one suffering from smoke inhalation. The company has also received 17 reports of minor damage to nearby personal property. Consumers are being urged to immediately stop using the recalled laptops and contact Apple to schedule a free repair. The MacBook Pro model in question was sold at Apple and electronics stores nationwide, as well as online, from September 2015 to February 2017 and involves MacBook Pros with 15.4 inch diagonal screen, 2.2-2.5 GHz processors, 256GB-1TB solid state storage, two Thunderbolt 2 ports, two USB 3 ports and one HDMI port.
Similar to the 2017 draining iPhone 6 battery debacle, Apple will be offering free-of-charge battery replacements for the affected device. Users are able to find out if their models are eligible for the 15-inch MacBook Pro Battery Recall Program by checking their products serial number.
To submit your device for repair, affected users can choose one of the service options listed below. In all cases, the device will be sent to an Apple Repair Center for service. It will be examined prior to any service operations in order to verify that it is eligible for this program and may take up to 1-2 weeks to complete the repair.
- Find an Apple Authorized Service Provider
- Make an appointment at an Apple Retail Store
- Contact Apple Support to arrange mail-in service via the Apple Repair Center
As always, to prepare your laptop for service repairs be sure to back up your data prior to submitting or mailing it in for service repairs.
Apple would also like for affected users to note: The Apple program does not extend the standard warranty coverage of the 15-inch MacBook Pro nor will the program effect your statutory or warranty rights.
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